Senior Account Manager

Role Overview

• Provide planning, operational and optimization support for one of Kobie’s key accounts.
• Partnering with various departments to drive cohesive, operational, and strategic activities for the client.
• Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management.
• Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals.
• Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program.
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence.
• Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence.
• Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent.
• Support cross-functional efforts to optimize Kobie client’s loyalty program.
• Field and manage client requests and changes to administrative program functions.
• Serve as a point of contact for issue escalation, management, and resolution.
• Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery.
• Review invoices in preparation for timely and accurate financial billing.

Requirements

• Bachelor’s degree in marketing or related field.
• 5+ years of experience, preferably in the marketing or loyalty industry.
• Understanding of general marketing principals is a must; promotional and CRM experience is preferred.
• Proven ability to manage multiple client accounts simultaneously while effectively prioritizing deliverables and deadlines.
• Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly desirable.
• SaaS experience is preferred.
• Experience in Retail industry preferred.
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment.
• Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys.
• Foundational understanding of financial business principles and data analysis.
• Self-motivated and able to work independently, applying good judgment and decision-making on your feet.
• Confident and clear verbal and written communication and presentation skills.
• Proactive in contributing ideas and in anticipating client/team needs.
• Outcomes-driven, with excellent organizational skills and strong attention to detail.
• Technical acumen – the ability to understand technology platforms within a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired outcomes.
• Resourceful, solutions-focused attitude that adapts well to change.
• Project management and planning skills.

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being