Partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects
Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business
Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines
Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives
Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments
Serves as a SME/Mentor for other teammates

5-7+ years' experience in understanding client business requirements, solution design, sales support, CX/UX, delivery within a technology environment
3-5+ years of one or more of these competencies:
Software Implementation Support
Technical Project Direction
Pre-sales Engineering
Significant cross-functional client delivery capabilities (ability to understand multiple workstream dependencies across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all project work streams
Working understanding of multiple delivery methodologies (Agile/scrum, waterfall, iterative)
Notable experience in loyalty marketing sector, preferred
Significant experience in retail, financial services, or T&H sector(s), preferred
MarTech Experience preferred
CX/UX Background preferred

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being

Senior Solutions Architect

Key skills