Practice Services Manager – North America, LATAM

Role Overview

• Oversee operational excellence and quality management for North America and Latin America region
• Ensure compliance with internal policies while driving continuous improvement
• Lead the regional audit team and coordinate audits
• Implement best practices to enhance efficiency and maintain high quality standards
• Champion compliance with the organization’s IMS and maintain ISO certifications (e.g. ISO 9001, ISO 14001, ISO 45001, ISO 27001)
• Collaborate with regional Practice Services leaders to ensure application of IMS standards
• Conduct internal audits and evaluate management systems' effectiveness
• Address findings from regional external audits to maintain certifications
• Provide real-time support to auditees and present results to management
• Develop and execute regional corrective action plans (CAPAs) in response to audit findings
• Recommend improvements to audit processes and methodologies

Requirements

• Minimum 7 years’ experience working in a consulting firm environment; auditing related to ISO 9001, ISO 14001, ISO 45001, and ISO 27001
• Formal audit certification(s) would be considered an asset
• Excellent written and verbal communication and interpersonal skills
• Ability to exercise influence through communication, negotiation and relationship building rather than through formal authority structures
• Detail-oriented and organized; able to multitask and adjust to changing priorities
• Ability to perform duties and responsibilities and complete tasks with limited supervision
• Demonstrated proficiency with Microsoft Office Suite of products, with some advanced knowledge of Excel functions such as macros and VBA manipulation
• Knowledge of programming in Power BI would be considered an asset
• Strong presentation skills in small or large group environments, with proficiency in presentation support tools (e.g., PowerPoint)
• French or Spanish language skills would be considered an asset
• Must be willing to travel in applicable region up to 40%
• Must have a valid passport and good driving record

Tech Stack

• VBA

Benefits

• Medical, dental, and vision plans
• Wellness program
• Health saving accounts
• Flexible spending accounts
• 401(k) plan
• Employee stock purchase program
• Life and accidental death & dismemberment (AD&D) insurance
• Short-term/long-term disability plans
• Emergency travel benefits
• Tuition reimbursement
• Professional membership fee coverage
• Paid family leave
• Ten paid holidays in each calendar year
• Accrue vacation between 10 and 20 days per year
• Eligible for paid sick leave