Oversee and support all Field Operations at client sites
Act as the primary escalation and performance lead for key client locations, establishing feedback loops with internal WorkWhile teams and ensuring operational excellence
Step into shift lead responsibilities when needed to fill coverage gaps, support ramp-ups, or troubleshoot onsite issues
Monitor client performance metrics and worker satisfaction to drive improvements and deliver results
Recruit, coach, and onboard new shift leads to ensure consistent standards across teams and locations
Provide regular feedback, training and performance management to build a high-performing team
Build repeatable, scalable operational processes that make future launches faster and smoother
Document on-site playbooks and training checklists
Capture, escalate, and resolve on-site worker concerns to ensure consistent execution
Lead on-the-ground marketing and outreach efforts to grow the local worker base
Represent WorkWhile at job fairs, community hiring events, and workforce development initiatives
Build relationships with local community partners, workforce training organizations, and other talent pipelines

Minimum 1-3 years supervisory experience
Warehouse or distribution center experience a plus
Strong coaching and team development skills
Excellent communication skills, both verbal and written
Proactive problem solver
Able to multitask, prioritize, and manage time efficiently
Open to working weekend hours/some overnight hours.
Comfortable with periodic local travel to client sites as needed (e.g., 10-20% travel, opportunity for future hybrid/remote work).

Field Operations Manager

Key skills