Regional Director, RCM Operations

Role Overview

• Lead and scale a rapidly growing Revenue Cycle organization, adapting operating models to support growth, acquisitions, and increased volume.
• Provide strategic direction and operational leadership for professional billing Revenue Cycle functions.
• Maintain accountability for productivity, quality, compliance, and client-specific performance metrics.
• Centralize ownership for end-to-end professional billing Revenue Cycle operations across assigned service lines.
• Establish and maintain industry’s best practices and standardized workflows.
• Serve as the primary Revenue Cycle leader supporting local market billing coordinators for Behavioral Health, RHCs, and Provider-Based Billing.
• Provide guidance, escalation support, and problem-solving assistance to ensure timely claim submission, follow-up, and resolution.
• Establish consistent communication and operating rhythms with market billing leaders to review performance, barriers, and improvement opportunities.
• Translate enterprise Revenue Cycle strategies, policies, and standards into practical workflows for local teams.
• Partner with market and operational leadership to support workflow optimization and change management.
• Partner with Analytics to ensure reporting accuracy and standardized KPI definitions.
• Establish governance processes for reviewing and approving Revenue Cycle build changes, payer configurations, and workflow modifications.
• Monitor the operational impact of system changes and ensure rapid issue resolution to prevent revenue disruption.

Requirements

• Education: Bachelor’s degree required; Master’s degree preferred. Equivalent combination of education and experience may be considered.
• Experience: Minimum of 7 years of progressive experience in Medical Billing and Revenue Cycle Management. Demonstrated leadership experience across middle
• and back-end Revenue Cycle operations.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short
• and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.