responsible for Specialists (caseworkers) performing billing and recovery services to/for Group Health Plans, Non-Group Health Plans, and other related, authorized, and liable parties.
Ensure staffing and training of case specialists for assigned business.
Contribute to development and continuous improvement of operational tools, processes and procedures.
Ensure assigned team consistently achieves established metrics and goals assigned, quality and compliance requirements.
Leads by example and demonstrates Performant core values in performance of job duties and all interactions.
Provides feedback, coaching and additional training to assigned team to correct areas of deficiency and oversight received from quality reviews and/or management, as well as performance feedback and skills development to increase capability and effectiveness of specialists.

Minimum 2 years of experience as a supervisor, or lead with supervisory responsibilities, for similar function.
Minimum 5 years of experience in medical billing experience demonstrating depth of knowledge and capability required for the position.
Minimum 3 years of experience in customer service, billing reclamation or recovery, or call center role demonstrating application of similar skills preferably in a healthcare or related industry.
High School diploma or GED required.
Some college in medical terminology, billing, coding, or Medical Billing/Coding certification preferred.

Supervisor, Healthcare Billing Recovery Operations

About this role