Deliver industry-leading product and technical support to clients from across North America
Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
Create and update help modules, client-facing documentation, and internal troubleshooting guides
Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage

3+ years in a client-facing technical support or product support role
Strong proficiency in Windows environments (admin, configuration, command-line operations)
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
A proactive, problem-solving mindset and a desire to take ownership of technical challenges
Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting

Product Support Specialist

Key skills