Provide on-site hardware and consumable conversion support, including case coverage, in-servicing, and hands-on sales support to ensure successful product adoption
Lead and deliver web-based educational conference series to train customers and sales teams on products, procedures, and best practices
Identify, qualify, and develop new business opportunities through proactive lead generation and customer engagement
Deliver technical presentations and product demonstrations at sales meetings and customer locations as needed
Provide customer service and product support by responding to technical, clinical, and product usage questions and delivering ongoing educational support
Support inventory management by monitoring current inventory levels, identifying replenishment needs, and communicating general inventory status updates
Support order management activities, including responding to delivery inquiries and providing backorder status updates
Troubleshoot and resolve product-related issues by providing timely technical guidance to customers, healthcare professionals, and sales personnel
Provide technical and procedural setup support for products and procedures, ensuring proper use and adherence to recommended protocols
Act as a liaison between customers and sales personnel to address and resolve technical questions and issues
Equip sales teams with technical data, clinical insights, and product knowledge necessary for effective product demonstrations

Ability to travel out of state up to 50%
Education requirements (one of the following):
High School Diploma (or equivalent) AND 4+ years experience*
OR Associate’s Degree AND 2+ years experience*
OR Bachelor’s Degree
1+ year of sales and/or healthcare experience
Strong organizational skills with high attention to detail and the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills with comfort presenting to both internal and external audiences
Ability to work independently after appropriate training and direction
Ability to clearly present information in both written and verbal formats
Training or experience in marketing, sales, or business strategy
Experience supporting surgical products or working directly with surgeons and operating room staff
Prior experience in remote sales or conversion-focused roles

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Medical Surgical Sales Conversion Specialist

Key skills