Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.
Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.
Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.
Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.
Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.
Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

Passionate about influencer marketing, creator content, and the future of digital media.
1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.
Skilled at leading executive conversations, connecting business outcomes to platform value.
Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.
Experienced in translating data into compelling narratives, insights, and strategies.
Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash
your choice!).

Associate Customer Success Partner

Key skills