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Quality Assurance Specialist at Vi | JobVerse
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Quality Assurance Specialist
Vi
Remote
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Quality Assurance Specialist
United States
Full Time
5 hours ago
H1B Sponsor
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Key skills
AI
Communication
About this role
Role Overview
Conduct manual testing through live calls, SMS conversations, and webchat sessions
Evaluate conversational flow, tone, intent recognition, and response accuracy
Identify bugs, logic gaps, edge cases, and failure patterns
Document issues clearly and collaborate with engineering on fixes
Create and maintain test scenarios for new features and agent launches
Validate improvements and prevent regressions before release
Requirements
2+ years of QA or testing experience
Strong written and verbal communication skills
Highly detail-oriented with strong analytical thinking
Comfortable making frequent test calls and simulating customer interactions
Experience working with product and engineering teams
Preferred Experience with conversational AI, chatbots, voice systems, or contact center technology.
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