Key skills
AICommunication
About this role
Role Overview
- Conduct manual testing through live calls, SMS conversations, and webchat sessions
- Evaluate conversational flow, tone, intent recognition, and response accuracy
- Identify bugs, logic gaps, edge cases, and failure patterns
- Document issues clearly and collaborate with engineering on fixes
- Create and maintain test scenarios for new features and agent launches
- Validate improvements and prevent regressions before release
Requirements
- 2+ years of QA or testing experience
- Strong written and verbal communication skills
- Highly detail-oriented with strong analytical thinking
- Comfortable making frequent test calls and simulating customer interactions
- Experience working with product and engineering teams
- Preferred Experience with conversational AI, chatbots, voice systems, or contact center technology.