Quality Assurance Nurse

Role Overview

• The Quality Assurance Nurse performs a wide range of duties, including but not limited to:
• Conduct chart audits for patient encounters using affiliate-specific guidelines and clinical knowledge to ensure accurate and compliant medical record documentation
• Develop or revise audit tools in collaboration with relevant staff, as needed
• Identify opportunities to improve documentation quality and clinical compliance
• Contribute to communication and training plans to address identified deficiencies
• Serve as a quality assurance and compliance resource during training initiatives, as requested
• Maintain regular communication with appropriate staff regarding audit findings and trends
• Support Contact Center Patient Access Representatives by addressing patient questions, performing initial assessments, and providing education and support as appropriate
• Respond to patient inquiries related to healthcare services, including reproductive health care, STI services, birth control, primary care, gender-affirming hormone therapy (GAHT), and medication and surgical abortion, while maintaining strict confidentiality
• Triage laboratory results for all providers, prioritizing urgent notifications
• Initiate care pathways based on PPSAT Medical Standards & Guidelines (MS&Gs) and CFU RN Standing Orders
• Communicate results and next steps to Clinicians, Health Care Assistants, Clinical Director of Family Planning, and Health Center Managers as appropriate
• Support systems for task management, follow-up, and interdepartmental coordination
• Contribute to a positive work environment through collaboration, initiative, and problem-solving
• Adhere to affiliate policies, procedures, meeting requirements, and training expectations
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Nursing from an accredited institution
• Current Registered Nurse license in one of the service area states (SC, NC, VA, WV, OH, or PA) or a compact member state
• Minimum of 4 years of experience as a Registered Nurse
• At least 2 years of high-volume Electronic Health Record auditing experience in a healthcare setting
• Familiarity with industry-standard auditing practices
• Strong ability to interpret written guidelines related to compliance
• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Preferred: Experience with EPIC
• Preferred: Experience in reproductive healthcare
• Preferred: Experience in lab/test management

Benefits

• Medical, dental, and vision insurance
• Health Reimbursement Account (HRA)
• 403(b) retirement plan with employer match
• Generous paid time off and holiday pay
• Employee Assistance Program (EAP)