Own the onboarding and implementation process for H2F practitioners and units, driving activation rates, time-to-first-value, and practitioner engagement benchmarks from day one
Build trusted relationships with H2F stakeholders at every level, from mental, spiritual and performance providers to brigade leadership and program administrators
Execute training programs tailored to military audiences, connecting Teamworks Hub, AMS, Nutrition, and Strength and Conditioning capabilities directly to H2F mission readiness outcomes
Monitor product engagement and usage data across your assigned accounts, identifying patterns, surfacing friction points, and driving proactive intervention before churn becomes a risk
Translate field learnings into actionable feedback for Product, Support, and Tactical leadership, ensuring our platform continues to evolve alongside H2F program needs
Standardize and document onboarding frameworks and playbooks that can scale as the H2F portfolio expands rapidly across new units and brigades
Collaborate cross-functionally with Sport and other verticals, sharing best practices and contributing to a unified approach to product success at Teamworks
Travel to base or on-site locations as needed to support in-person implementation, training, and stakeholder engagement

Experience managing customer or stakeholder relationships in a performance, military, or healthcare setting, with the ability to operate independently across a large book of business
Demonstrated experience onboarding or implementing technology solutions in fast-moving, high-accountability environments
Experience working with at least one Teamworks product including Hub, AMS, Nutrition, or Strength and Conditioning
Strong communication skills with both practitioner-level users and leadership-level stakeholders, with the ability to adapt your style to the audience
Ability to travel to base or on-site locations and obtain a government Common Access Card (CAC) and other required credentials
Comfort operating in ambiguous, rapidly evolving environments where priorities shift and self-direction is essential.

Product Success Manager – Tactical

Key skills