About this role
Role Overview
- Oversee administration of tax filings and notice resolution with government tax agencies
- Work across Tax Filing Shared Services to mitigate escalations
- Respond to Client and Client Team inquiries
- Educate clients and provide subject matter expertise for payroll tax filing and notice resolution
- Support and provide timely research on compliance and regulatory issues
- Recognize need for process improvement and communicate to management
- Meet periodically with Operation Services Manager and report metrics and any delivery issues
- Support implementation of new clients
- Compile, report and analyze metrics
- Research and resolve payroll tax notices in a timely manner
- Mentor and support colleagues
- Approve checklists and coordinate testing for updated interfaces
Requirements
- High School Diploma
- 3 years' experience in tax filing
- 2+ Years of Payroll Tax Filing experience
- 2+ Years client interaction and management
- Proficient in Excel (pivot tables, vlook-ups, macro development)
- 2+ years’ experience with tax filing software
- Master Tax experience highly preferred
- ADP Smart Compliance experience desired
Benefits
- Health coverage
- Wellbeing programs
- Paid leave (vacation, sick, parental)
- Retirement plans
- Learning opportunities