Work closely with senior HR leaders to develop and maintain a long-term roadmap for HRSD, identifying opportunities for digital transformation and automation.
Oversee the adoption of emerging AI technologies and intelligent automation while managing technical debt.
Create, maintain, and prioritize the product backlog based on business value and ROI, aligning HRSD capabilities with business strategy and objectives.
Ensure the backlog is visible, transparent, and clear to all while also ensuring solutions are tested and validated against business requirements.
Work closely with ServiceNow developers to discuss technical components of the stories and testing.

Minimum of 3 years of hands-on experience leading ServiceNow HRSD as Product owner, Business Analyst or Functional HRSD Architect.
Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case and knowledge management, and employee service center.
Experience with implementing COEs, Lifecycle Events, employee Onboarding/Offboarding.
Understanding and practical experience in designing complex employee workflows.
Strong ability to translate business needs into technical requirements and strong analytical and problem-solving skills with a high attention to detail.
Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels.

HR Service Delivery, Technical Product Owner

Key skills