About this role

Maintaining a positive, empathetic, and professional attitude toward customers always.
Communicating with customers through various channels and responding promptly to customer inquiries.
Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
Troubleshooting products following the complaint handling process.
Communicate with and inform supervisor of any problems or issues that arise.
Ensuring performance goals are met.
Knowledgeable on systems, products, services, and best practice.
Coordinating with other departments to resolve issues.
Other duties as assigned.

High School Diploma or GED
Minimum of 1 year experience in Customer Service environment with measured metrics
Proven experience being able to perform computer skills and strong at multitasking
Prior experience providing customer support in a call center environment
Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
Microsoft and NetSuite or Oracle experience preferred

Call Center Representative

Key skills