Enter new provider information into GRAIL’s CRM including basic account and contact details.
Verify new providers to ensure they meet GRAIL’s requirements to order testing.
Understand how an account integrates across GRAIL's systems and be able to synchronize the data accordingly.
Accurately enter sensitive information with a focus on precision and timeliness.
Provide user access to external-facing systems and provide minor technical support.
Configure users and their preferences within GRAIL's provider portal.
Facilitate the initial correspondence and ordering of supplies.
Accurately document changes within Salesforce for audit and tracking purposes.
Document interactions in a clear, concise, and thorough manner, and ensure proper completion of tasks during scheduled working hours.
Maintain the highest level of courtesy under all conditions.
Embody GRAIL values and communicate with others by these standards.
Demonstrate a thorough knowledge of GRAIL products and procedures.
Communicate effectively across the organization.
Remain flexible in role and assist other teams within Customer Service when appropriate.
Adhere to Standard Operating Procedures (SOPs) about customer service.
Participate in our development program, rotating into other customer service groups to broaden your understanding and skillset.
Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance.
Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines as required.
Requirements
High School Diploma plus 1-2 years experience working within a CRM environment or equivalent.
Strong computer, internet, and software operation skills required.
Previous experience using Salesforce.
Data Entry experience in a fast paced environment.
Ability to travel 5% as required.
Worked in a regulated environment within the healthcare and/or life sciences industry.