Customer Service Associate

Prudential is a leading financial services institution seeking a highly organized and customer-focused Customer Service Associate. This role is essential for delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience in a fast-paced environment.

Responsibilities:

• Process customer transactions—including enrollments, beneficiary changes, disbursements, termination processing, and demographic changes—while meeting turnaround time standards and regulatory requirements
• Maintain performance standards for accuracy, quality, and timeliness across both complex and routine transactions
• Serve as a resource for issue resolution and collaborate cross-functionally to ensure seamless execution of administrative tasks
• Support operational and strategic initiatives that drive process improvements and enhance customer experience

Requirements:

• Bachelor's degree or equivalent work experience
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities in a high-volume, deadline-driven environment
• Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organization
• Proficiency in Microsoft Office with knowledge in Excel
• Demonstrated curiosity and commitment to continuous learning and process improvement
• Knowledge of Group Insurance and/or related industry products and services preferred
• Minimum of 3 years of Insurance experience
• Experience with high-volume transaction processing