Service inbound corporate travel requests in a virtual call center environment.
Delivery extraordinary customer service to all Altour clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Altour negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas: Productivity – measured by transactions per day.
Quality – minimal customer service issues.
Customer experience – measured through call monitoring performance.

Must pass GDS assessment
Typing speed of at least 45 WPM
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Sabre GDS
GDS formats, short cuts, enhancements, pricing.
Corporate travel experience required
Experience in international travel bookings and process
Experienced handling of multiple accounts
Exceptional communication skills both written and oral
Embrace change, adaptable, viewed as a leader
Leadership Abilities: Has strong understanding of own skill set and development opportunities
Takes direction, offers suggestions, and asks for appropriate guidance when applicable
Demonstrates exceptional teamwork
Proactively offers support when ability matches need
Acts as a leader among peers
Thanks peers for support they have provided
Consistently demonstrates master of the guiding principles in daily work habits
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle most difficult situations
May seek minimal guidance, but generally has solution at hand
Able to support peers in decision making
Knows when to escalate to a leader
Strong understanding of key Altour initiatives and employs strong change management skills consistently

Corporate Travel Consultant

Key skills