Provide strategic leadership and oversight for the university’s Salesforce product ecosystem across Student Success, Admissions, and Marketing.
Lead and mentor a team of Product Owners, ensuring alignment, accountability, and delivery excellence.
Own and govern the enterprise product roadmap, driving prioritization decisions aligned with institutional goals and strategic initiatives.
Facilitate cross-functional decision-making and resolve competing priorities across departments and stakeholders.
Establish and maintain product governance frameworks, including intake, prioritization, release management, and performance tracking.
Champion organizational change management to ensure successful adoption of new features, enhancements, and process improvements.

Bachelor's degree in related field or equivalent combination of education and experience
Generally 3-5 years experience in roles with multiple direct reports while working with executive leadership developing technology roadmaps understanding and advocating for stakeholder needs and holding decision-making authority for product development
Demonstrated experience in higher education environments with deep understanding of university operations student lifecycle and institutional processes
Experience managing enterprise software platforms and complex technical implementations
Experience with Salesforce Education Cloud Marketing Cloud and/or Service Cloud implementations
Experience leading cross-functional teams and managing complex multi-stakeholder initiatives
Demonstrated understanding of Salesforce platform capabilities limitations and best practices
Knowledge of CRM systems data integration and enterprise software ecosystems
Familiarity with agile development methodologies and product management tools
Proven track record of developing and executing successful product strategies
Demonstrated analytical skills with experience using data to drive product decisions
Excellent stakeholder management and communication skills across technical and non-technical audiences
Understanding of user experience design principles and user research methodologies.

Salesforce Product Manager

Key skills