Senior Service and Sales Supervisor

Role Overview

• Supervise a team of 15-25 Service and Sales Associates to achieve individual and team performance goals
• Monitor, motivate, and develop team members to meet and exceed unit targets on sales and service quality
• Conduct timely evaluations and provide development feedback to team
• Analyze team performance and prepare basic reports using Management Information Systems (MIS)
• Liaise with other teams and stakeholders to address customer escalations, ensuring timely resolution and customer communication
• Utilize in-depth knowledge and evaluative judgement based on analysis of facts to resolve problems by identifying and selecting solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements

• 2-5 years of relevant experience
• Experience in people management
• Working knowledge of the financial industry
• Knowledge of industry products and processes
• Demonstrated leadership and project management skills
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays