Proven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.
Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.
Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.
Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.
Strong understanding of ServiceNow and JIRA.
Participate in the team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.
Familiar with vulnerability assessments and experienced in coordinating remediation activities.
Daily Platform Monitoring & Health Checks
Incident & Problem Management
Certification & Compliance Support
Change & Release Support

3+ years supporting SailPoint IdentityIQ in an operational capacity
Strong understanding of: Account aggregation processes, Provisioning workflows, Access certifications, Role-based access control, Familiarity with ITIL processes (Incident, Problem, Change)
Experience reviewing logs and diagnosing system-level failures.
Experience supporting large enterprise IAM environments.
Experience with ticketing systems (ServiceNow/JIRA).
Experience supporting regulated environments.

Senior IT Support Analyst

Key skills