Outbound Sales Specialist

Role Overview

• Conducting outbound and receiving inbound calls and determining the proper action for each.
• Recording information and maintaining this department's procedures and policies.
• Providing excellent customer service and assisting policyholders as needed.
• Maneuvering within CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
• Making outbound calls to newly issued businesses to welcome them to Globe Life Family and ensure their policy is accurate.
• Explaining policy benefits to potential customers.
• Completing necessary paperwork when needed.
• Assisting with correspondence and error corrections for policy service.
• Heavy outbound/inbound telecommunication and moderate writing.
• Heavy phone and PC usage.
• Sitting still for extended periods of time.

Requirements

• High School diploma or equivalent.
• 1+ years of sales experience or 1+ years in a professional call center environment with sales responsibilities.
• Licensed in Life, Accident, and Health Insurance is preferred but not required.
• 1+ years of outbound/inbound sales call center experience preferred.
• Telecommunications sales experience is a plus.
• Life and Health insurance background with knowledge of insurance products and sales strategies preferred, but not required.
• Proven track record of meeting or exceeding sales targets and quotas.
• Strong persuasive communication skills, both written and oral, with the ability to build rapport quickly.
• Excellent phone presence, able to engage prospects and close sales.
• Must be comfortable processing sales transactions via credit card and bank draft payment options.
• Strong objection-handling skills and ability to overcome customer resistance.
• Ability to identify customer needs and match them with appropriate insurance solutions.
• Results-driven mindset with focus on revenue generation and conversion rates.
• Ability to work in a fast-paced, quota-driven environment while maintaining professionalism.
• Strong decision-making skills with the ability to recognize sales opportunities and act decisively.
• Proficient with CRM systems and sales tracking software.
• Ability to multitask between lead management, sales calls, and follow-up activities.
• Competitive attitude with a customer-centric approach to sales.
• Must maintain the confidentiality of customer and sales information.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.