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Senior Client Success Manager at Posh | JobVerse
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Senior Client Success Manager
Posh
Remote
Website
LinkedIn
Senior Client Success Manager
United States
Full Time
19 hours ago
$140,000 - $160,000 USD
No H1B
Apply Now
Key skills
SaaS
Salesforce
CRM
Communication
Customer Success
Account Management
About this role
Role Overview
Lead, coach, and develop a team of Client Success Managers (CSMs)
Establish and track operational KPIs aligned to retention, adoption, and execution standards
Conduct regular 1:1s, performance reviews, and structured development planning
Onboard and ramp new CSMs with defined enablement and performance benchmarks
Elevate consultative skillsets, business acumen, and executive-ready communication
Coach CSMs to build strong, multi-threaded relationships, including senior-level stakeholders
Raise the strategic quality and business impact of EBRs/QBRs
Ensure consistent execution of Client Success playbooks across all accounts
Drive adherence to engagement cadence, success planning, and communication standards
Enforce strong Salesforce hygiene and portfolio visibility, including: Client activity documentation, Health score accuracy, Risk identification, Expansion signal tracking
Hold the team accountable for responsiveness, follow-through, and consistency
Identify and implement scalable process improvements
Operationalize advancement priorities defined by the SVP
Develop clear rollout plans for new features, enhancements, and solutions
Ensure CSM readiness through structured enablement
Monitor and report on adoption metrics and execution progress
Oversee portfolio health scoring accuracy and risk visibility
Ensure proactive identification and management of churn signals
Oversee onboarding of new solutions and product expansions
Ensure onboarding frameworks demonstrate early wins and measurable ROI
Manage a small portfolio of key accounts
Serve as primary relationship owner for assigned accounts
Requirements
6+ years of experience in Client Success, Account Management, or Customer Success within B2B SaaS
3+ years of people management experience leading CSMs or account teams
Strong operational mindset with experience building scalable processes and accountability frameworks
Proven ability to drive retention, adoption, and client engagement outcomes
Experience working with Salesforce or similar CRM systems with strong data hygiene standards
Skilled at coaching consultative selling and executive-level communication
Comfortable operating in a player-coach capacity
Highly organized, detail-oriented, and execution-focused
Thrive in fast-paced, high-growth environments where structure and discipline create leverage.
Benefits
Offers Equity
Offers Commission
Apply Now
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