Acts as the subject matter expert (SME) in access, coverage, and reimbursement for assigned therapeutic products
Manages accounts by serving as the primary field resource for healthcare providers and office staff on access support including benefits verification, prior authorization, appeals, and financial assistance
Partners with HUB/Patient Services teams to support the patient journey from enrollment through therapy initiation and adherence
Educates customers on coding, payer coverage criteria, co-pay assistance, and access tools
Aligns with Sales, Market Access, and Patient Support teams to provide integrated support that enhances the overall customer experience
Collaborates with account teams to develop localized strategies to address access challenges
Maintains detailed, timely documentation of field activities and customer interactions in the CRM system
Monitors local and national market trends, payer policy changes, and emerging access challenges
Attends and contributes to team meetings & calls, training, and regional or national sales meetings as appropriate

Bachelor’s degree required; advanced degree (MBA or healthcare-related) preferred
4 or more years of experience in field reimbursement, patient access, market access, or related functions within the pharmaceutical/biotech industry
Demonstrated knowledge of payer structures including Medicare, Medicaid, and commercial insurance
Strong working knowledge of HUB services, co-pay programs, patient assistance programs, and reimbursement processes
Experience with specialty or rare disease products is preferred
Proven track record of cross-functional collaboration, particularly with Sales and Market Access
Exceptional communication and relationship-building skills
Proficient with Microsoft Office Suite and CRM systems
Ability to manage a large territory and travel between 60%-80% of your time including overnights

Field Access Manager

Key skills