Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upselling opportunities
Investigate, track and resolve customer and client concerns
Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
Prepare utilization, related analyses and trend reports to evaluate and proactively recommend process improvements
Establish and build strong working relationships with ComPsych’s business leaders and team members