Senior Account Manager

Role Overview

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
• Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upselling opportunities
• Investigate, track and resolve customer and client concerns
• Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
• Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
• Prepare utilization, related analyses and trend reports to evaluate and proactively recommend process improvements
• Establish and build strong working relationships with ComPsych’s business leaders and team members
• Perform other duties as assigned

Requirements

• Bachelor’s degree required
• 3+ years’ experience providing strategic account management to large, complex accounts required
• 2+ years of account management experience in insurance, benefits, healthcare or human resources-related services required
• Proven track record of successfully selling additional service lines to current customers
• Project management, critical thinking skills and strong attention to detail required
• Stable work history required
• Computer literacy in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
• Self-starter with ability to multi-task and work autonomously
• Effective interpersonal and communication skills

Benefits

• Full benefits package, including Paid Time Off (PTO)
• medical, dental, vision
• 401(k) with match
• robust EAP
• wellness program
• and much more