Provide front-line leadership and operational oversight of the electrical distribution network to ensure safe, reliable, and efficient real-time operation
Supervise network staff, support emergency response and outage restoration, and ensure compliance with regulatory, safety, and operational standards
Responsible for real-time operation of the distribution system under normal and emergency conditions on a 24/7 basis
Provide direction, coaching, and decision to support staff during outages, switching, emergency response, and abnormal system conditions
Ensure accurate use and maintenance of OMS, SCADA, GIS, and related operational technologies
Responsible for outage management activities, including prioritization, restoration sequencing, customer communication, and regulatory reporting
Monitor and control system overload throughout the system and take actions to eliminate any system overload
Maintain all SCADA and GIS related servers and their Cyber Security requirements according to NERC requirements
Assist in root cause analysis of system disturbances, outages, etc.
Foster a positive team culture aligned with corporate values
Participate in incident investigations and ensure emergency response activities align with the Electrical Emergency Preparedness Plan.

College Diploma in Electrical Engineering Technology (CET), Electrical Technologist, or a related electrical discipline; or equivalent combination of education and experience
Ability to obtain or maintain OACETT certification (C.Tech or C.E.T.) is preferred
Required to support shift-based operations, including evenings, nights, weekends, and emergency call-outs as needed
Electrical Distribution Operator Certificate
Valid Ontario Class G driver’s license
Minimum 5 years of progressive experience in electrical utility distribution system operations or control room environments
Previous supervisory, acting supervisor, or senior controller experience is strongly preferred
Experience working in a unionized utility environment and supporting 24/7/365 operations is an asset
Strong operational judgment and ability to make timely decisions in high-pressure environments
Working knowledge of: Electrical distribution systems and protection philosophies, OMS, SCADA, and GIS systems, Utility Work Protection Code and Electrical Utility Safety Rules, OEB regulatory and reporting requirements.

Network Operations Supervisor

Key skills