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Customer Success Manager at Trimble Inc. | JobVerse
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Customer Success Manager
Trimble Inc.
Website
LinkedIn
Customer Success Manager
United States
Full Time
2 hours ago
$89,700 - $123,500 USD
No H1B
Apply Now
Key skills
Salesforce
CRM
Critical Thinking
Customer Success
Account Management
Sales
About this role
Role Overview
Lead a team of CSMs to drive retention and operational excellence.
Oversee transition from Sales to Success and ensure a seamless customer journey.
Act as point of escalation for CSMs and build long-term customer relationships.
Work with CX Operations for process optimization and tool adoption.
Support team in leading customer Quarterly Business Reviews (QBRs).
Requirements
2+ years as a leader in Customer Success, account management, or technical support.
Experience in driving customer success KPIs including Net Retention Rate (NRR)
Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight).
Bachelor’s Degree in business management, business administration, communications, or similar field preferred.
Ability to analyze customer data, usage trends, and health scores to support customer growth.
Strong critical thinking skills to resolve complex customer issues.
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan
Apply Now
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