Lead a team of CSMs dedicated to ensuring our construction partners realize maximum value from our platform.
Drive retention, expansion, and operational excellence, ensuring our technology becomes the 'digital backbone' of every job site.
Hire, coach, and mentor a team of CSMs.
Oversee the transition from Sales to Success, working directly with Professional Services and Customer Onboarding.
Act as the point of escalation for your CSMs, supporting their role in building long-term customer relationships.
Act as a liaison between customers and the Product team.
Work directly with CX Operations organization to ensure process optimization and tool adoption.

2+ years as a leader in Customer Success, account management, or technical support.
Experience in driving customer success KPIs including Net Retention Rate (NRR), Gross Retention Rate (GRR), Customer Health Score, Product Adoption Rates, and Expansion Revenue (Upsell/Cross-sell).
Proficiency in CRM platforms (preferably Salesforce) and Customer Success Platforms (e.g. Gainsight, Totango, ChurnZero).
Direct experience in Construction or Engineering SaaS is highly preferred.
Bachelor’s Degree in business management, business administration, communications, or similar field preferred.
Ability to analyze customer data, usage trends, and health scores to support customer growth and proactively prevent churn.
Strong critical thinking skills to resolve complex customer issues.
Executive level presentation skills and ability to speak confidently with both C-suite executives and site foremen.
Ability to travel as needed domestically to support customer needs.

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Manager, Customer Success

Key skills