Customer Service Representative

Role Overview

• Responsible for serving as the Single Point of Contact
• Builds strong, long-term relationships with customers
• Performs high-touch phone engagement and proactive outreach
• Investigates and resolves complex customer issues and escalations
• Monitors customer activity for continued compliance to loan agreement
• Ensures timely resolution of customer concerns and high satisfaction
• Proactively identifies risks and ensures effective reporting

Requirements

• Minimum 5 years of experience in customer service
• Strong problem-solving and analytical abilities
• Ability to conduct research and risk analysis
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent written and verbal communication skills
• Strong ability to identify process improvements
• Ability to take initiative, work autonomously

Benefits

• health insurance
• dental
• vision
• life insurance
• paid time-off benefits
• flexible spending account
• 401(k) with employer match
• ESPP