Key skills
AnalyticsRisk ManagementUser ResearchUsability TestingCommunication
About this role
Role Overview
- Lead the end-to-end design strategy for digital banking experiences
- Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys
- Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions
- Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics
- Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs
- Develop and maintain scalable design standards, UI patterns, and design systems
- Collaborate with vendor partners in optimizing their platforms
- Leverage insights from market trends, competitive audits and emerging UX/UI innovations
- Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys
- Ensure digital experiences meet security, accessibility, and compliance standards
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management
Requirements
- 4 Year Bachelor's degree in marketing, digital marketing, or related field
- 6+ years of experience in UX Design
- Nielsen Norman Group (NN/g) and Google UX Design Professional certificates
Benefits
- Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year
- Must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.