Community Product Manager

Crunchbase is a predictive solution that provides intelligence on private companies, powered by live private company data, AI, and market activity. The Community Product Manager will build and lead a high-impact community of customers, founders, and investors, designing a structured community program that influences product decisions and enhances customer retention.

Responsibilities:

• Build and Scale a Product-Centered Community:
• Design and launch a structured community program aligned to product and business goals
• Evaluate, select, and implement the appropriate community platform
• Establish advisory councils, product councils, beta groups, and early access cohorts
• Develop and nurture engagement across Slack, Discord, LinkedIn, Discourse, Circle, and emerging platforms
• Foster high-quality discussions that generate meaningful product insights
• Drive Product Feedback and Insight:
• Act as the voice of the community within the Product organization
• Translate qualitative feedback into structured, actionable insights
• Partner closely with Product, Design, and Engineering to influence prioritization
• Run tight feedback loops on new features and iterations
• Communicate roadmap updates and product decisions clearly back to the community
• Educate, Activate, and Evangelize:
• Serve as a product evangelist within the community
• Host live demos, roadmap previews, AMAs, office hours, and onboarding sessions
• Create excitement around product evolution grounded in real progress
• Increase user activation, feature adoption, and retention
• Support expansion through product fluency and education
• Build, Prototype, and Experiment:
• Spin up scrappy prototypes, AI-powered workflows, and lightweight experiments to test ideas live
• Use AI tools to rapidly mock up features, flows, and product concepts
• Build alongside users during live conversations to validate hypotheses
• Ensure community insights translate into measurable product and revenue impact

Requirements:

• 3+ years of experience in product management or similar experience, preferably in a SaaS or tech environment
• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• Proven experience building and managing online communities, preferably within startups, SaaS, or the venture ecosystem
• Experience sourcing and implementing community platforms
• Experience running webinars, AMAs, office hours, and user meetups
• AI fluent and AI curious; comfortable using AI tools to build demos, mockups, and experiments quickly
• Comfortable demoing software live
• Able to translate ambiguous or messy feedback into structured product insights
• Thinks in systems and outcomes, not just engagement metrics
• Comfortable operating in ambiguity and building from zero
• Scrappy, hands-on, and execution-oriented
• Naturally connects community efforts to business impact
• Strong communicator who can engage technical and non-technical audiences alike