Key skills
Remote Work
About this role
Role Overview
- Respond with courtesy and empathy to those requesting roadside assistance
- Negotiate with providers to secure fair and favorable service rates
- Provide timely updates via phone and chat
- Maintain precise records of actions and decisions for seamless service
- Assess situations and offer best possible solutions under pressure
- Handle stressful or emergency situations with composure
- Manage multiple requests efficiently while maintaining excellent service
- Explain solutions clearly and professionally to customers and providers
Requirements
- Fluently bilingual in English and Spanish
- Availability to work any schedule, 7 days a week
- Must have a secure, quiet space with high-speed internet (25 MBPS minimum)
- Comfortable navigating multiple systems and handling several tasks at once
- High school diploma or equivalent
Benefits
- Medical, dental, and life insurance
- Enhanced RRSP participation
- Preferential insurance pricing
- Fully paid training and development
- Remote work with provided equipment