Manage annual Callan Institute membership renewals with existing clients
New Institute client membership development for membership growth
Promote Callan College, Master Class, and Callan On Demand Education (CODE) sales
Support Institute clients and client use of Callan tools, research, and education. Develop proficiency in proprietary tools including PEP and CallanDNA to support and assist client use
Proactive client outreach
Attend Institute in-person events and interact with investment manager clients (Callan hosted conferences, workshops, etc.)
Attend virtual Institute educational events and focus groups
Respond to client informational requests
Travel as needed to provide in-person industry trends and updates to clients
Oversee the day-to-day functions of the ICG. Manage two team members including one senior consultant and one associate consultant
Track metrics on Institute membership, as well as Callan College for Managers and Master Class attendance
Track and maintain metrics on research requests
Foster our collaborative and client-focused culture
Coordinate across the ICG team, Callan’s Institute team, and broader Callan organization
Host and participate in the “Callan College for Managers” and master classes. Provide support and education to attendees before and during sessions. Lead the {insert} session
Host quarterly Market Intelligence calls for Institute clients including an interview segment with a subject matter expert
Be an active voice and advocate for investment manager clients regarding Institute programming, research development, trends and areas of interest
Requirements
Bachelor’s degree required
10+ years of work experience preferred, particularly in the investment industry
Management experience across cross-functional teams preferred
Knowledge of the capital markets in general and the institutional investment landscape and institutional investment managers in particular
Success in client service and in developing client relationships
Ability to communicate clearly, concisely and confidently verbally and in writing
Ability to collaborate effectively on cross-functional teams in a collegial fashion
Excellent organizational skills, strong attention to detail, and the ability to prioritize work
Strong technical skills and knowledge of CRM systems, preferably Salesforce
Benefits
A generous compensation and benefits package, including base salary, bonus, 401(k) matching, profit-sharing, health/medical/dental/vision benefits, monthly communications stipend, tuition assistance, and more
Training for all Callan databases, research, and other systems
Access to team-building events, community outreach opportunities, and wellness events