Key skills
ITSMServiceNow
About this role
Role Overview
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
- Analyse and resolve hardware/software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
Requirements
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Bilingual
- English and French (required)
- Knowledge of Microsoft Office365 and standard network tools
Tech Stack
- ITSM
- ServiceNow
Benefits
- Excellent customer service and professional support
- 24/7 support coverage