Technical Account Manager

Role Overview

• As a Technical Account Manager within our Customer Success organisation, you will partner cross-functionally to streamline enterprise onboarding and user workflows, with a strong focus on SSO and identity integrations.
• This is a delivery-focused fixed-term contractor role (through until May 2027), with an emphasis on hands-on technical onboarding, support, and documentation for enterprise customers.
• You will independently own SSO implementations, provide deep technical guidance, enable internal teams, and act as the voice of the customer to influence product and process improvements alongside Product and Engineering.
• Lead and support enterprise customer onboarding for SSO integrations and SCIM provisioning
• Advise and guide customers through complex technical issues related to authentication, integrations, and identity management
• Provide high-quality remote technical guidance and respond to ad hoc technical questions
• Support customers during technical onboarding activities and ensure successful implementation
• Partner closely with Product and Engineering to share customer insights and influence the product roadmap
• Support product beta programs and collaborate with Product on feature launches
• Help qualify new deals, as needed, to ensure technical feasibility during the sales process
• Collaborate within the TAM team to unblock issues and share standardised processes
• Create high-quality, client-facing documentation, including: Step-by-step SSO implementation guides across multiple Identity Providers, User workflow documentation for different use cases, FAQs and best-practice resources
• Enable internal Sales and Customer Success teams through knowledge sharing and documentation
• Contribute to additional customer-facing initiatives and responsibilities as needed

Requirements

• You have experience project-managing the technical aspects of enterprise implementations (e.g. APIs, integrations, authentication)
• You're a strong communicator with stakeholder management skills, with the ability to explain complex technical concepts clearly
• You have proven abilities to partner with Product and Engineering to represent customer needs and shape a robust roadmap
• You have deep hands-on experience with SAML 2.0 and SCIM provisioning
• You have working knowledge of identity providers such as: Okta, Azure AD, ADFS, Duo, Ping Identity, Google Workspace, OneLogin
• You have experience administering at least one Identity Provider (IdP)
• You have a solid understanding of security concepts, including MFA and authentication protocols
• You have experience working with large, strategic enterprise customers (e.g. 100k+ ARR)
• You're able to work autonomously in a fast-moving, delivery-focused environment

Tech Stack

• Azure

Benefits

• Equity packages
• we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally