Senior Product Owner

Role Overview

• Requirements discovery, business analysis & validation
• Facilitate Discovery Workshops to analyze current processes (AS-IS) and define optimized future processes (TO-BE) across business domains.
• Apply diverse requirements-elicitation techniques to capture, structure, and validate functional, non-functional, and process-related requirements.
• Evaluate business needs against existing products, internal tools, and market solutions to determine the optimal approach (reuse, configure, or build).
• Document detailed process flows, user journeys, and system interactions to support product and operational decision-making
• Backlog management, prioritization & roadmapping
• Define, maintain, and prioritize a comprehensive product backlog that reflects business priorities, risk, dependencies, and operational constraints.
• Build and manage product roadmaps aligning business objectives, application evolution, and delivery planning.
• Drive decision-making using value, impact, cost-of-delay, and process-criticality considerations.
• Feature planning, solution definition & supplier collaboration
• Translate complex requirements into clear user stories, acceptance criteria, and test scenarios.
• Ensure alignment of internal solutions with the broader tooling ecosystem and operational processes.
• When engaging external solution providers, prepare detailed requirement packages and validate delivered configurations against expected outcomes.
• Stakeholder collaboration, change enablement & adoption
• Collaborate closely with internal stakeholders, business process owners, and users to ensure clarity, alignment, and adoption of new capabilities.
• Organize UAT cycles, facilitate validation sessions, and consolidate findings into actionable improvement items.
• Lead change enablement activities: documentation, tutorials, training, communication, and adoption tracking.
• Act as the primary contact for internal users, ensuring structured support and clear communication throughout the product lifecycle.
• Operational support & process optimization
• Provide continuous application support, investigate issues, coordinate fixes, and ensure sustainable long-term use of the tools.
• Analyze recurring issues or gaps and translate them into improvement requests or product enhancements.
• Ensure all product and process artefacts are kept accurate and up to date within the internal governance framework.

Requirements

• 5-7+ years in Product Ownership and/or Business Analysis, with a proven record of delivering internal tools or enterprise solutions and experienced with context switching roles;
• Demonstrated experience leading discovery, defining business processes, and managing complex internal stakeholder environments.
• Strong background in evaluating solution alternatives (existing tools vs. new development) and making recommendations based on value, cost, and feasibility.
• Proven ability to autonomously translate complex business and process requirements into well-structured user stories, acceptance criteria, and delivery milestones.
• Experience managing UAT cycles, coordinating stakeholders, and driving adoption across diverse user groups.
• Strong operational mindset with experience supporting applications post-deployment, managing user inquiries, and driving continuous improvement.

Tech Stack

• Switching

Benefits

• Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.