Assist our clients with technical and application-specific questions via phone or email
Receive and qualify support tickets
Systematically analyze bugs and prepare cases for the development teams
Document and maintain the internal knowledge base to continuously improve our service

Technical know-how and strong communication skills
Initial experience in SAP environments or knowledge of JavaScript, HTML, JSON, or REST APIs is a strong plus
Vocational training, a degree, or comparable professional experience in business informatics / applied computer science
C1-level English (fluent)

A positive working atmosphere and strong team cohesion, e.g., through team events or our company sports activities
A high degree of personal responsibility and the opportunity to contribute ideas
Flexible working hours with flexitime and the option to work from home
Individual training and development opportunities
Permanent employment contract with 30 days of annual leave
Office closed on 24/12 and 31/12
Modern workspaces and IT equipment
Subsidy for an HVV public transport pass or JobRad (company bike), alternatively a free long-term parking permit
Support for capital-forming payments (vermögenswirksame Leistungen) and an occupational pension scheme
Childcare subsidy up to €200
Recreation room with table soccer (foosball) and table tennis
Corporate benefits portal with great offers and special conditions
Employee referral program: Refer a new employee to us and receive a bonus and an extra day off

*The term used here includes all genders and is used solely for readability.

Support Consultant

Key skills