Director, Regulatory Communications

Role Overview

• Build and lead an effective organization with efficient workflows, clear performance standards, appropriate staffing, strong supervision, and timely communication.
• Oversee and delegate project management for high‑profile, complex mobile and home solutions clients—including major implementations reaching over 14 million customers annually.
• Partner with internal and external teams, including clients, compliance, creative, IT, legal, marketing, operations, production, risk management, and vendors, to successfully launch and maintain compliant programs.
• Maintain deep knowledge of regulatory changes and work with subject‑matter experts to provide strategic compliance guidance.
• Guide regulatory changes impacting client programs; develop and maintain compliant coverage documents; implement revisions according to strict regulatory standards.
• Lead all aspects of client terms and conditions documentation, including product variances, forms programming, document mapping, scheduling, auditing, and stakeholder education.
• Investigate and document compliance deficiencies, oversee audits, and implement monitoring policies ensuring adherence to state regulations and company guidelines.
• Build strong relationships with marketing, creative, and other organizational teams to align services and enhance business integration.
• Manage, coach, and evaluate employees. Develop short‑ and long‑term plans, build and administer budgets, analyze variances, and implement corrective actions.
• Develop orientation and training programs and oversee an ongoing quality-assurance program across all responsible areas.
• Promote departmental services to existing and prospective clients through proposals, presentations, and value‑added opportunities.

Requirements

• Bachelor’s degree in communications, marketing, or a related field
• Minimum 10 years of experience in Marketing and/or Communications
• Background in marketing, print, production, direct mail, and digital solutions preferred
• Experience managing leaders/managers
• Strong presentation and facilitation skills
• Proven project management experience
• Strong proficiency in Outlook, Excel, Word, PowerPoint, and database tools
• Experience managing both small and large‑scale initiatives
• Demonstrated ability to build strong relationships with internal and external clients
• Ability to balance short‑ and long‑term business considerations

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options