Establish scalable programs and systems that deliver customer insights and enable teams to engage directly with customers and users.
Lead strategic initiatives that inform product strategy, and deliver substantial customer value that impacts multiple departments.
Enhance the influence of the Design organization by working openly, sharing customer insights, leading workshops from insights to action while also improving the ways we work to bring the customer to the center of what we do.
Mentor designers and PMs, helping them gather better customer insights, by providing feedback on content and ways of working.

8-10+ years of experience at B2B SaaS products on large-scale projects
Demonstrated track record of maintaining high executional quality and organizational impact
Independent in driving discovery processes and leveraging customer insights to inform product strategy
Skilled in leading the discovery process from ambiguity, execution, to actionable insights
Strong ability to mentor and influence others, including senior and executive management teams
Comfortable navigating ambiguity and complex problem-solving
Excellent communication skills, capable of clearly articulating design concepts to diverse audiences
Proficient in managing complex projects, timelines, and proactive escalation handling
Case studies required, showcasing your impact across 2-3 content design projects
Open to using AI to amplify their skills and strengthen their work
demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Staff Content Designer

Key skills