Maintains and supports the enterprise Messaging and Collaboration infrastructure
Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing, Instant Messaging as major focus
Manages the integration of email with other systems
Administers the Messaging and Collaboration user accounts in the enterprise
Assumes the leadership role in the resolution of complex technical issues
Consults with application developers on issues related to the impact of applications
Provides technical expertise to internal IT groups
Protects the overall security of the messaging environment

3+ years of experience in a technical operations or enterprise support role
Proficiency with Outlook and M365 messaging technologies
Experience with SharePoint administration
Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
Strong understanding of ITIL frameworks and operational best practices
Demonstrated analytical and problem‑solving skills
Strong process documentation and technical writing skills
Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
Basic networking and troubleshooting knowledge
Ability to participate in on‑call rotation and provide after‑hours support as needed

Technology Operations Specialist

Key skills