Support the product team throughout the feature development lifecycle by providing deep health insurance expertise and operational insights.
Translate end-to-end health insurance processes (e.g. underwriting, policy administration, claims, renewals, billing) into clear product requirements and functional documentation.
Conduct competitor and market research to identify feature gaps, best practices, and emerging trends in global health insurance.
Contribute to product planning, roadmap discussions, and prioritization from a health insurance perspective.
Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic.
Ensure the quality, accuracy, and market relevance of health insurance features delivered on the platform.
Work hands-on with product and engineering teams during delivery to clarify requirements and resolve domain-related questions.
Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction.
Support the positioning of CoverGo’s health insurance capabilities across global insurance markets by contributing domain knowledge to sales, pre-sales, and marketing efforts when needed.

Atleast 12 years of experience in the insurance industry, with strong exposure to end-to-end insurance operations.
At least 5 years of hands-on experience in health insurance.
Experience in life and/or P&C insurance is considered a strong advantage.
Having a Chartered Insurance Institute (CII) Certificate in Insurance is highly desirable.
Deep understanding of the full health insurance lifecycle, including product setup, policy administration, claims, billing, renewals, and regulatory considerations.
Proven ability to create clear, structured documentation such as process flows, requirements, and functional specifications.
Strong verbal and written communication skills, with the ability to explain complex insurance concepts to technical and non-technical audiences.
Experience working cross-functionally with product, technology, and business teams.
Critical, forward thinker, innovator, and problem solver who thrives in a fast-paced, product-driven, and globally distributed environment.
Experience working with insurance systems or digital transformation initiatives is a strong plus.
Exposure to multiple markets or global health insurance products is an advantage.

Health Insurance Subject Matter Expert

Key skills