Customer Care Manager

Role Overview

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
• Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

Requirements

• 1+ years' experience in a customer-focused environment desired
• Proven expertise in customer service
• Experience using a Customer Relationship Management (CRM) system
• Excellent oral and written communications skills
• Experience with Microsoft Office required
• Creative problem solver
• Demonstrated ability to research to resolve customer inquiries
• Ability to interact effectively with internal and external partners