Client Success Manager

Role Overview

• Client support and coordination
• Help Account Managers by ensuring timely responses and follow-through on client requests and issues.
• Support account teams by managing inbound client needs and helping maintain service continuity.
• Account execution and delivery
• Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts.
• Proactive communication
• Assist with client communications including updates, follow-ups, and documentation.
• Ensure clients feel informed and supported.
• Client advocacy and issue management
• Surface client feedback, risks, and trends to Account Managers and Senior Account Managers.
• Help escalate issues appropriately and track resolution through completion.
• Internal collaboration
• Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery.
• Metrics, documentation, and reporting
• Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems.
• Provide insights and support reporting needs for account planning and reviews.

Requirements

• 1 to 2 years of experience in a Client Success Manager role or a related client-facing position.
• Strong communication and relationship-building skills.
• Highly organized with excellent attention to detail and follow-through.
• Comfortable working collaboratively in a remote environment.
• Bonus qualifications: Interest in privacy, security, or intelligence-related services. Experience working with CRM tools or client reporting systems.

Benefits

• All work must be performed within the U.S. and Canada, even when working remotely.
• Candidates are expected to onboard in-person at our Brentwood, TN headquarters.