Key skills
CloudShell ScriptingSQLUnixShell
About this role
Role Overview
- Ensures successful operation of billing operation services
- Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
- As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
- Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
- Works as on-call support to provide 7*24 support when it is necessary.
- Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
- Provides standardization / automation of technical processes.
- Deploys new products and services.
- Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
- Reports to stakeholders on product performance and supplier/partner performance
Requirements
- Bachelor’s degree from Computer, Electronics, Science and other related fields.
- Expertise in service incident handling and troubleshooting
- Good command of English.
- Experience in using SQL, PL/SQL.
- Experience in UNIX and shell scripting.
- Experience in cloud platforms is a plus.
- Ability to work in flexible work hours under pressure and tight deadlines.
- Having strong analytical skills.
Tech Stack
- Cloud
- Shell Scripting
- SQL
- Unix
Benefits
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
- Plus, plenty more to enjoy!