Manage and maintain our CRM (Housecall Pro) — scheduling appointments, updating client records, and coordinating with our operations team on availability
Handle inbound client calls and messages professionally, answering questions and resolving common concerns
Conduct outbound follow-up calls after completed jobs to confirm client satisfaction and flag any issues
Send invoices and follow up on outstanding payments; flag and re-send when payment methods fail
Monitor and respond to online reviews (Google, etc.) in a timely and professional manner
Re-engage inactive clients by reaching out to those who haven't booked in 6+ months
Provide light inbound sales support as needed (e.g., answer basic pricing questions, schedule estimates) — full sales training provided

Excellent spoken and written English — clear, warm, and professional communication is essential
Strong emotional intelligence; able to handle client concerns with patience and empathy
Highly organized and detail-oriented, comfortable managing multiple tasks at once
Quick learner and prior CRM experience is a plus, but we'll train the right person on Housecall Pro
Proactive communicator who can work independently and flag issues without being asked
Comfortable representing a local U.S. business to clients in a way that feels natural and approachable
Full-time engagement (40 hrs/week)
Must be available during U.S. business hours central time

Additional Bonus:

Prior experience in customer service, admin, or operations for a home services company
Familiarity with Housecall Pro or similar field service management software
Experience with basic tools like Canva, Google Workspace, or similar

Administrative VA, Office Administrator

Key skills