Salesforce Administrator

Role Overview

• Configure and maintain Salesforce (fields, page layouts, record types, validation rules, flows, reports, dashboards)
• Manage users, roles, profiles, and permission sets
• Troubleshoot system and user issues, providing timely resolutions
• Maintain system integrity and data quality
• Partner with Sales, Marketing, and Operations to understand needs and improve processes
• Translate business requirements into user stories and configuration solutions
• Support user acceptance testing (UAT) and manage change deployments
• Build and maintain reports and dashboards
• Support data analysis to inform decision-making
• Identify opportunities to improve data accuracy and reporting quality
• Maintain system documentation and release notes
• Ensure changes align with Salesforce best practice
• Contribute to platform roadmap and improvement initiatives

Requirements

• 1–2 years hands-on Salesforce administration experience
• Salesforce Administrator Certification (or actively working toward it)
• Strong understanding of core objects: Accounts, Contacts, Opportunities, Cases
• Hands-on experience configuring complex Flows
• Ability to manage configuration changes independently
• Experience working directly with business stakeholders
• Strong communication and organisational skills
• Analytical mindset with strong problem-solving ability
• Salesforce Certified Platform App Builder (Desirable)
• Experience with integrations or third-party applications (Desirable)
• Understanding of Agile ways of working (Desirable)
• Experience using JIRA or similar tools (Desirable)

Benefits

• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (each up to the value of £2k)
• Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card
• a workplace benefit to access exclusive offers and discounts on your everyday spend
• Personal Accident Insurance Scheme
• Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
• An employee assistance program (EAP)
• a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.