Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion.
Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity.
Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience.
Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders.
Escalate urgent issues to senior team members while taking quick action to minimize disruptions.
Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks.
Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders.
Document and report recurring issues Loaders face, contributing insights to improve the platform experience.
Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards.

1
3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment.
Remote weekend availability is preferred.
Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities.
Excellent verbal and written communication, especially in high-pressure situations.
Confidence in making quick decisions based on standard policies or judgment calls.
Proficiency with CRM, dispatching platforms, or support ticket systems is preferred.
Bilingual proficiency (Spanish/English or other languages) is highly valued.

Competitive Compensation with Monthly Bonus Opportunities
Earn a competitive salary that rewards results and team impact.
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
Employee Recognition Program – Get rewarded and celebrated for your contributions.
Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
Growth with Purpose – We’re a scaling company where career paths evolve.

Fulfillment Operations Specialist

Key skills