Bilingual (French/German) Customer Relations Representative
France
Full Time
2 hours ago
$26,000 - $30,000 EUR
About this role
Role Overview
- Respond to customer inquiries by phone or via our ticketing tool
- Analyze customer requests
- Provide solutions and guidance on using the software
- Document requests and share issues encountered
- Escalate customer needs to our development team
Requirements
- Bilingual in French and German
- Experience with the German market
- Motivation and rigor
- Ability to learn quickly
- Energetic with a naturally friendly demeanor
- Strong interpersonal skills and ability to explain concepts clearly
- Ability to investigate issues and find solutions
- Comfortable using IT tools
Benefits
- A vacation bonus
- Gift vouchers at Christmas
- Back-to-school vouchers (if you have children)
- A culture voucher
- Music lessons
- Events held throughout the year