Senior Manager, Quality Assurance

Role Overview

• Leading the implementation and enhancement of QA frameworks, ensuring alignment with enterprise strategy and regulatory requirements.
• Building, mentoring, and developing the QA team, setting clear expectations and driving a culture of high performance, learning, and accountability.
• Overseeing quality outcomes, tracking key performance indicators, and communicating trends and risks to leadership.
• Fostering cross-functional partnerships with business, finance, compliance, and IT to integrate best practices and drive continuous improvement.
• Championing a proactive approach to compliance, identifying and mitigating emerging risks.
• Guiding and supporting Quality Assurance Manager in escalation protocols, issue resolution, process improvements, and implementation of preventive measures.
• Leading continuous improvement initiatives, leveraging automation, analytics, and digital tools to strengthen QA performance and reporting accuracy.

Requirements

• 7+ years of experience in QA, Audit, Compliance, or Rebate Operations
• 3+ years in a leadership role managing QA or audit functions
• Strong knowledge of QA frameworks, process improvement, and risk mitigation
• Demonstrated ability to lead change and build consensus across functions
• Excellent communication, organization, and analytical skills
• Ability to travel up to 10% (including plane)

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access