Responsible for the end-to-end management and strategic advancement of the ServiceNow-based Application Store.
Catalog governance and user experience.
Partnering with the Platform team on technical enhancements.
Ensuring alignment with CSD 2.0, CMDB, and Software Asset Management best practices.
Ensures catalog items are accurate, automated, compliant, and deliver exceptional colleague experience.
User-facing App Store experience including interface design and catalog usability.
Catalog completeness and stakeholder engagement.

7+ years of ServiceNow experience
5+ years experience managing a ServiceNow based, user-facing AppStore
Strong understanding of CSD 2.0, SCCM/JAMF automation
Familiarity with CMDB and SAM
Strong communication skills
Experience managing a large-scale software catalog
Knowledge of SAM Pro, HAM Pro, Discovery
Background in Digital Workplace, EUC, or Platform Engineering
Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience)

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

ServiceNow Product Owner – App Store

Key skills